Return Information

Return Policy

If the product with serious quality-related issues and cannot be fixed after technical support may be returned for a refund or exchange within 7 days after receiving your order. The buyer shall return the item in its original condition. Important: Please do not send anything to us before you get the shipment instructions.

Products Warranty

Warranty Period: 12 months for the main parts. Important: Please make a copy of the software once you receive the CD and hard disk. Within the warranty period we can offer you a free exchange, repair service, or new components for replacement. After warranty period we will only charge you the material cost and shipping cost.

Refund Policy
Please do not return before contacting our customer service. The right flowchart is: Contact our customer service --> Refund request accepted --> Return the product --> Refund. The whole process will take about 2 weeks. If the customer claim refund directly to Paypal prior to contacting our customer service we will defend and the whole process may last up to 6 months.

Repair Terms
Within the warranty period we can offer you a free exchange, repair service, or new components for replacement. After warranty period we will only charge you the material cost and shipping cost.

This article was published on Friday 02 August, 2013.
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